Sales Management in the Ascendancy

John Roberts
Pearson Prentice Hall

2009
2012
The influence of expectations on airline stakeholders' beliefs, attitudes and behavioural intentions

Pamela Morrison , Lina Tan , John Roberts
The influence of expectations on airline stakeholders’ beliefs, attitudes and behavioural intentions

2013
What’s Different About Emerging Markets, and What Does it Mean for Theory and Practice?

John Roberts , Ujwal Kayande , Rajendra K Srivastava ,
Customer Needs and Solutions 2 ( 4) 245 -250

23
2015
Brand Equity, Consumer Learning and Choice

Tülin Erdem , Joffre Swait , Susan Broniarczyk , Dipankar Chakravarti
Marketing Letters 10 ( 3) 301 -318

111
1999
Modeling choice processes in marketing

John Roberts , Denzil G. Fiebig
Handbook of Marketing Analytics 155 -180

2018
Why, When , and How Should the Effect of Marketing Be Measured? A Stakeholder Perspective for Corporate Social Responsibility Metrics

Priya Raghubir , John Roberts , Katherine N. Lemon , Russell S. Winer
Journal of Public Policy & Marketing 29 ( 1) 66 -77

125
2010
Getting to Know Them: The Effect of Customer Experience in a Business-to-Business Market

Suzan Burton , John Roberts , Simon Sheather
Global Perspectives in Marketing for the 21st Century 210 -213

2015
Reality or perception? The effect of actual and perceived performance on satisfaction and behavioral intention

Suzan Burton , Simon Sheather , John Roberts
Journal of Service Research 5 ( 4) 292 -302

95
2003
Studying consideration in the consumer decision process: Progress and challenges

John Roberts , Prakash Nedungadi
International Journal of Research in Marketing 12 ( 1) 3 -7

59
1995
Jetstar Airways: How Modeling Guided the Brand Migration Strategy of a Low-Cost Carrier

John Roberts , Peter Danaher , Ken Roberts , Alan Simpson
GfK Marketing Intelligence Review 4 ( 2) 42 -51

2012
Measuring sources and outcomes of brand equity

John Roberts , Pamela Morrison , Murali Chandrashekaran , Alastair Gordon
Smpte Journal 95 8081

11
2004
Kotler on strategic marketing

John Roberts , Alvin Silk , Glen Urban , Jerry Wind
URBAN (6.20. 10). Draft.[En l{\'\i

2
2010
11 Choosing marketing dashboard metrics

Tim Ambler , John Roberts ,
Business Performance Measurement 239 -239

6
2007
4.1 EDUCATION FOR SUSTAINABLE DEVELOPMENT: A STUDY IN ADOLESCENT PERCEPTION CHANGES TOWARD SUSTAINABILITY FOLLOWING A STRATEGIC PLANNING-BASED INTERVENTION–THE YOUNG PERSONS’PLAN FOR THE PLANET PROGRAM (PAPER III)

Ian Chambers , John Roberts , Suzy Urbaniak , David Gibson
The development of visions and strategies for Australia’s sustainable future 67 -67

2020
Modeling Consumer Learning of New Binary Attribute Importance Accounting for Priors, Bias, and Recency

Mathew Chylinski , John Roberts , Bruce Hardie
Marketing Science, Forthcoming

2012
Global branding

John Roberts , Julien Cayla
The SAGE Handbook of International Marketing 346 -360

28
2009
A Note on the Role of Emotions in Evaluation and Choice and their Calibration

J Roberts , John Roberts , Rohan Raghavan , Peter Danaher
Working paper. University of New South Wales

1
2014
An Exploratory Approach to Study the Effect of Disconfirmation on Customer Satisfaction

Suzan Burton , S Sheather , John Roberts
WORKING PAPER-AUSTRALIAN GRADUATE SCHOOL OF MANAGEMENT

1997
The Australian Journal of Management Enmeshed on the Web

John Roberts
Australian Journal of Management 21 ( 1) e0 -e1

1996