The relationships among social capital, organisational commitment and customer-oriented prosocial behaviour of hospital nurses

摘要: Aims.  This study examines the perceptions of registered nurses social capital, organisational commitment and customer-oriented prosocial behaviour. Additionally, this also addresses a conceptual model for testing how nurses’ three types capital influence their commitment, in turn intensifying behaviour, including role-prescribed customer service extra-role service. Background.  Customer-oriented behaviour explains differences job satisfaction performance. However, critical role orientation hospital setting has yet to be explored. Design.  Survey. Methods.  The survey was conducted obtain data from working large Taiwanese medical centre, yielding 797 usable responses satisfactory response rate 86·7%. partial least squares method adopted parameter estimates test proposed hypotheses. Results.  measurements display reliability, as well both convergent discriminant validities. All hypotheses were supported. Empirical results indicate that significantly impacted extent which influenced behaviour. Conclusion.  By stimulating nursing staff health care providers can urge them pursue goals provide high quality service. To enhance managers should endeavour create interpersonal interaction platforms addition simply offering material rewards. Relevance clinical practice.  Nurses act contact employees patient customers hospital, they are required safety quality. shows with willing activities, enhances satisfaction.